Medical Administration Skill Set

In the BSBSS0121 Medical Administration Skill Set, students develop skills in medical terminology, patient communication, appointment scheduling, and records management, ensuring they can confidently support doctors, nurses, and allied health professionals. You will learn how to manage front-desk operations, respond to patient enquiries professionally, and maintain accurate documentation using healthcare administration systems commonly used in medical practices.

This skill set also focuses on privacy, confidentiality, and compliance within the Australian healthcare sector. Learners gain an understanding of workplace policies, ethical responsibilities, and relevant health regulations to ensure patient information is handled securely and professionally. By the end of the course, participants are equipped with job-ready skills to work effectively in medical centres, hospitals, specialist clinics, and other health service organisations.

In the Medical Administration Skill Set, you will gain knowledge and skills from the following core units:

1. BSBMED301 - Interpret and apply medical terminology appropriate: understand and respond to instructions, to carry out routine tasks and communicate with a range of internal/ external clients in a medical environment
2. BSBMED302 - Prepare and process medical accounts: provide advice to patients regarding fee structure and process referrals, as well as prepare and process medical accounts for a range of patients
3. BSBMED303 - Maintain patient records: maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager
4. BSBMED304 - Assist in controlling stocks and supplies: provide assistance in stock control processes within a medical environment.  
   

This skill set reflects the skills required in many different managerial roles. They may include:

1. Admissions officer: provide organisational and clerical support by managing records, handling correspondence, coordinating schedules, maintaining data systems, and ensuring efficient day to day operations across businesses, government departments and healthcare services
2. A health records clerk: maintain, organise and securely manage patient medical records, ensuring accurate data entry, confidentiality and compliance with healthcare regulations and privacy legislation
3. Medical receptionist: manage front desk operations in healthcare settings by greeting patients, scheduling appointments, handling enquiries, processing payments and maintaining accurate patient records while ensuring professional and confidential service
4. Medical secretary: provide specialised administrative support to healthcare professionals by preparing medical correspondence, managing appointments and reports, maintaining patient records and ensuring accurate documentation
   

Age 

Minimum age 18 years old

Education & Experience

One of the following:

Year 12 or equivalent, or

mature aged student with 2 years' work experience 

​​English

An upper-intermediate level of English is required. Language, Literacy and Numeracy Test to be passed at an AQF level 3. 

Student Evidence 

Evidence of any of the below:

• Australian citizenship;
• Permanent Australian residency; or
• Temporary Australian residency with a valid visa, other than the student visa, to study and work in Australia.

Students will be required to provide a Unique Student Identifier (USI) which is a reference number that creates an online record of a student’s training and qualifications attained in Australia.

Language, Literacy, Numeracy

Language, Literacy and Numeracy (LLN) test is required prior to enrolment as part of the course entry process which will assist the college to determine the level of support the student will need to successfully complete their learning. 

Visit the Institute fees here to find out more.